Terms and Agreements

Provided in this page are the terms and agreements when you avail any of our services. If any of the rules were not followed by a client, this client will thus get suspension or worse termination. Please read this page carefully to avoid that to happen.

Payment

-We only accept payments via Paypal, GCASH and SmartMoney.

Standard Exchange Rate: $1 is to ₱50.oo

Privacy

-Upon purchasing any hosting plan, information from the clients are collected for us to be able to inform them about updates and announcements regarding the hosting services. We will never sell or give out any of these details but only use them to contact the clients who availed our hosting services.

Client Support/Help
-For client support, we have a Support page where you can find a link to send a support ticket and a link to the Help Section of our website. We’ll try to solve problems right away and as well answer back to questions as soon as we can. A reply should be made within 48 hours if not, please contact us through email directly.

Domains
Domains come along when you pay for a hosting plan yearly. For premium plans to get a domain, you must add up $5.

• If you wish to transfer to another host, we cannot transfer to you the domain but we can change the name servers with a fee of $1.

• If you wish to buy the domain on your own or you already own one, minus $1 from the original price of your hosting plan (for basic plan). For premium plans, minus $5 if you already own/will buy your own domain.

Promo Codes/Promos

-Every now and then there will be contests held in this website. But promos and promo codes will be available only in a span of time; any promos you find else where will not be accepted if it goes beyond its expiration date.

Updates/Announcements

- Any updates or announcements are posted in the “News” section of our website. We also send emails to update our users to make sure they know what’s the latest.

- You can also follow our our twitter too because we update it often.

Special Requests/Suggestions

If you wish to suggest or send a request, please send it to ohrainbow.us@gmail.com with the title “Client Request/Client Suggestions”. Only paid clients can send requests.

Back ups

- It is your responsibility to back up your posts and files regularly. You can always use “NLH Backup” which our main host have provided for everyone to be able to make backups of their websites.

Suspension

Your account will be suspended if…

1. You are hosting an illegal website such as gambling websites, porn websites; illegal downloads website, hate websites, phishing websites, proxy websites, scam websites and other bad websites.
2. You are under free hosting plan/basic plan and you used your hosting space to make a hosting business.
3. You are under a free hosting plan and you used your plan to host a commercial website.
4. You signed up for a free hosting plan but you haven’t updated or even touched your domain in 7 days.
5. You are under a free hosting plan and you haven’t updated your website in 1 month.
6. You are under a free hosting plan and you haven’t placed a link back button to our website.
7. You have uploaded or have too much files in your website or you are using heavy scripts that can bring down time to our system.
8. You have been reported for website abuse by our main host.
9. You haven’t paid for the hosting plan you’ve purchased after the given deadline.  (We give a 7-day-after deadline to all payments.)
10. You haven’t responded or you didn’t do something when we sent you a warning.

Termination
Your account will be terminated if…

1. You violated our rules and your account has been suspended more than two times.
2. You haven’t contacted us after 7 days once your account has been suspended.
3. You gave us an invalid/inappropriate excuse regarding your suspension.
4. You didn’t pay after 2 weeks of the said deadline.

Refunds

- After payment, each client are given 7 days availability of refund. If or by any chance the client requests for a refund after that, we will not grant his or her request.

Reactivation

- Clients who have been suspended must email/contact us within 1 week after his/her website has been suspended. If he/she fails to email within the given time, we will have to terminate his/her account.

Renewal

• For account renewal, we will send a notification/email to the client a week before the expiration of his/her account.

• If the client is not able to pay on the expiration date, we will let them have a week before we send a warning for account termination.

• If the client does not wish to renew his/her account she must respond back to our notification/email to inform us beforehand that he/she will no longer renew his/her hosting plan.

• If you purchased a hosting plan with a domain…

For Basic Plan paid for a year – Domain will only be free for 1 year, on the 2nd year you will have to add $9 for us to renew your domain.
For Premium Plans paid for a year – There will be additional $10 every year, depending on the domain name you purchased.

For more questions and inquiries feel free to email us at ohrainbow.us@gmail.com

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